How we handle token information

Last updated: July 14, 2026

Information we collect

When you create a token, we collect your name, phone number, email address, token details, order quantity, queue status, and timestamps. We also save your token number and tracking link on your device so you can reopen recent tokens from the same browser.

How we use it

We use this information to manage the queue, send token and turn notifications, help staff identify your order, support cancellation or arrival actions, and respond to customer questions.

Who can access it

Customer token information is available only to authorized owner/admin staff through the staff dashboard. We use service providers to run the app and send emails, including Supabase for database/authentication and Resend for transactional email delivery.

Retention

We keep identifiable token information only as long as needed for queue operations, customer support, and reasonable business records. Our goal is to delete or anonymize customer names, phone numbers, and email addresses after 90 days unless we need to keep them longer for a legal, security, or operational reason.

Your choices

You can cancel an active token from its tracking page. You may also ask us to access, correct, or delete your personal information, subject to legal and operational limits.

Contact

For privacy questions or requests, contact authorized owner/admin staff at 514-430-8293. You can also visit us at Bombay Spices, 600 Fairway Rd S A, Kitchener, ON N2C 1X3.