Terms

Queue rules and customer notices

Last updated: July 14, 2026

Token use

A token helps us manage the order queue. Please keep your tracking page open or check your email for updates. Staff may ask to see your token at the counter.

Wait times

Wait times are estimates. Actual timing can change because of order size, customer arrivals, store conditions, or staff decisions needed to keep service fair and safe.

Arrival window

When your token is called, please come to the counter within the arrival window shown on your tracking page. If the arrival window expires, staff may expire, skip, reopen, or adjust the token based on store operations.

Cancellation

You may cancel an active token from the tracking page. A cancelled token is no longer valid. If you still want to order, create a new token.

Food and allergens

Please ask staff about ingredients and allergens before ordering, especially if you have allergies, sensitivities, or dietary restrictions.

Contact

Questions about your token or order? Contact Ice Dish Gola - Chuski at 514-430-8293.